Indane Gas is one of the most popular and widely used liquefied petroleum gas (LPG) suppliers in India. Provided by Indian Oil Corporation Limited (IOCL), Indane has a vast customer base, offering reliable gas delivery services across the country. Booking an Indane gas cylinder is a simple process, and it can be done through various methods, such as online, through mobile apps, or even via the traditional offline methods.
In this detailed guide, we will walk you through all the available methods to book an Indane gas cylinder, from basic phone bookings to the latest online and app-based options, as well as tips to make the process faster and more efficient.
1. Prerequisites for Booking an Indane Gas Cylinder
Before proceeding with booking your Indane gas cylinder, ensure that you meet the following requirements:
- Customer ID: You must have a registered Indane customer ID. This is a unique identifier for your account with Indane Gas and is necessary for booking your cylinder.
- Registered Mobile Number: You should have a registered mobile number linked to your account. This helps in receiving notifications about bookings, delivery status, and any updates related to your LPG connection.
- Valid Address: Make sure that the address registered with Indane is up-to-date. Incorrect or outdated addresses can cause delays or issues with your delivery.
If you do not have a connection yet, you need to apply for a new Indane Gas connection. This typically involves submitting documents such as proof of identity, proof of address, and a passport-size photo.
2. Methods to Book an Indane Gas Cylinder
a. Booking via Indane Gas Website
Booking your Indane gas cylinder through the official Indane Gas website is one of the most convenient methods. Here’s how to do it:
Steps to Book Online on Indane Gas Website:
- Visit the Indane Gas Website:
Go to the official Indane website: https://indane.co.in. - Login to Your Account:
- On the homepage, you will find the “Login” option. Click on it.
- Enter your Customer ID and Password to log in. If you haven’t registered yet, you can create a new account by clicking on the “Register” option and providing necessary details.
- Select the “Book a Cylinder” Option:
Once logged in, navigate to the “Book Cylinder” section. This is where you can request a refill. - Enter Required Details:
- Consumer Number: Ensure that your consumer number is accurate.
- Delivery Address: Confirm your address or update it if necessary.
- Payment Mode: Choose whether you want to pay online or pay cash on delivery.
- Confirm the Booking:
After entering all the details, confirm your booking. You will receive an acknowledgment message on the website, and your registered mobile number will get an SMS with the booking details. - Payment:
- If you choose online payment, you will be redirected to a payment gateway where you can complete the payment using your debit/credit card, net banking, or UPI.
- If you opt for cash-on-delivery, you can pay the delivery person upon receiving the cylinder.
- Confirmation:
After successful payment or booking, you will receive a confirmation message with the estimated delivery date.
Benefits of Booking on the Website:
- Convenient and accessible from anywhere.
- Secure online payment options.
- Track your booking status.
b. Booking via the Indane Gas Mobile App
Indane also offers a mobile app called the Indane Gas Booking App, which allows you to book cylinders, pay bills, and track your order from your smartphone. The app is available for both Android and iOS devices.
Steps to Book via Indane Gas App:
- Download the App:
- For Android: Go to the Google Play Store and search for “Indane Gas Booking”.
- For iOS: Visit the Apple App Store and search for “Indane Gas Booking”.
- Install and Open the App:
After installation, open the app. - Log In to Your Account:
- Use your Customer ID and Password to log in.
- If you’re a new user, you can register by providing your customer details.
- Select the “Book Cylinder” Option:
Choose the “Book a Cylinder” option from the main menu. - Fill in the Details:
- Confirm your Consumer Number, Address, and Payment Mode.
- Select your preferred delivery time, if available.
- Payment:
You can choose to pay via debit/credit card, net banking, or UPI for online transactions. Alternatively, opt for cash-on-delivery. - Confirm the Booking:
After confirming the details, you will receive a booking acknowledgment and estimated delivery time.
Benefits of Booking via Mobile App:
- Fast and easy booking.
- Can track the status of your order in real-time.
- Available for both Android and iOS users.
- Convenient push notifications for updates.
c. Booking via Phone (Offline Method)
If you prefer the traditional method or do not have internet access, you can book your Indane gas cylinder by calling the Indane Gas customer service number.
Steps to Book via Phone:
- Locate the Customer Service Number:
The customer service number varies by region, but you can find it on the back of your gas cylinder, the Indane website, or your Indane bill. - Call the Customer Service Number:
Dial the number and speak to a representative. You may need to provide the following information:- Customer ID and Consumer Number.
- Full Name and Registered Address.
- Phone Number for confirmation.
- Confirm the Booking:
After providing the details, the customer service representative will confirm your booking and provide an estimated delivery date. - Payment:
Once the cylinder is delivered, you can make the payment either online (if you have opted for prepayment) or via cash on delivery.
Benefits of Booking via Phone:
- No need for internet access.
- Direct communication with customer service.
- Option for special requests or assistance.
d. Booking via SMS (For Registered Users)
Indane Gas also allows you to book a cylinder via SMS for registered users, making it a convenient and quick option.
Steps to Book via SMS:
- Send an SMS to Indane’s SMS Service:
- Type “Refill <Your Customer Number>” and send it to the Indane SMS number provided by your supplier (usually printed on your cylinder or available on their website).
- Receive Confirmation:
You will receive a confirmation SMS with the details of your booking, along with the expected delivery time.
Benefits of SMS Booking:
- Easy and accessible for people with limited internet access.
- Quick booking without needing to speak to anyone.
e. Booking via Distributor or Agency (Offline Method)
For those who prefer face-to-face interaction, you can visit your nearest Indane distributor or agency and book the cylinder in person.
Steps for Booking at a Distributor:
- Find the Nearest Distributor:
You can locate your nearest Indane distributor by visiting the official website or calling the customer service center. - Provide Customer Details:
Visit the distributor’s office with your Customer ID, Consumer Number, and address details. - Book and Pay:
You can either pay in advance or opt for cash on delivery when the cylinder is delivered.
Benefits of Booking at a Distributor:
- Direct interaction with the distributor.
- Can inquire about any issues or requests in person.
3. Payment Methods for Indane Gas Cylinder
When booking an Indane gas cylinder, you have the flexibility to choose from the following payment methods:
- Online Payment: Via debit/credit card, net banking, UPI, or mobile wallets when booking through the website or app.
- Cash on Delivery (COD): Pay the delivery personnel when they deliver the cylinder to your address.
- Online Wallets and Payment Apps: You can use Paytm, Google Pay, PhonePe, etc., to make payments if the distributor or delivery agent accepts them.
4. What to Do After Booking the Cylinder
After booking your Indane gas cylinder:
- Check Delivery Status: You can track the status of your cylinder delivery using the app or website. You will also receive SMS updates about the status.
- Receive the Cylinder: The delivery personnel will bring the cylinder to your registered address. Upon delivery, check the cylinder for any damages or leaks before accepting it.
- Payment: If you haven’t prepaid, make the payment upon delivery.
5. Conclusion
Booking an Indane gas cylinder is easy and can be done via various methods to suit your preferences. Whether you prefer booking online, via the mobile app, by phone, or in person at the distributor, Indane offers several convenient options. By following the steps outlined above, you can ensure a smooth and hassle-free experience when booking your next LPG refill.
Ensure that you always keep your customer ID handy and confirm your delivery details to avoid delays. Happy cooking with Indane!